Refund policy
Due to the nature of our products (fragrances and personal care items), we do not accept returns or exchanges for change of mind or opened items.
However, your satisfaction is extremely important to us. We will gladly replace or refund items that arrive damaged, defective, or incorrect.
Damaged or Defective Items
Please inspect your order immediately upon delivery. If your perfume bottle or packaging arrives damaged, defective, or if you receive the wrong item, please contact us immediately at info@scentaraarabian.ae.
To process a claim for a damaged or defective item, please include:
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Your order number and proof of purchase.
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Clear photos or videos showing the damaged packaging or bottle.
Once evaluated and approved, we will provide instructions on returning the item (if necessary) and issue a replacement or full refund.
Non-Returnable Items
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Opened, used, or tested perfume products.
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Sale items or gift cards.
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Items sent back to us without prior authorization via email.
Refunds
Once your return request/returned item is inspected, we will notify you via email regarding the status of your refund. If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please keep in mind that it may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your refund was approved, please reach out to us at info@scentaraarabian.ae.
Contact Us
For any questions regarding returns or damaged orders, feel free to contact us:
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Email: info@scentaraarabian.ae